Designate as Do Not Contact

Designate as Do Not Contact

You may want to designate a contact as Do Not Contact for a variety of reasons. Most often they requested not to be contacted by your company again, but they could also be someone your company simply prefers not to work with again. 1Stop has simplified this process by adding a Do Not Contact check box in the Communication Restrictions section on the Contact Record.  When this check box field is selected the following automations will occur:
  1. A DO NOT CONTACT tag will be added to the record to easily identify as a contact that should not be contacted.
  2. Phone Opt Out check box will be selected.
  3. Email Opt Out check box will be selected.
  4. Text Opt In will be unselected.
We recommend you check with management if someone in the Do Not Contact State tries to re-engage you.  If it is deemed OK to communicate with this contact again you can unselect the Do Not Contact check box field and the DO NOT CONTACT tag will be removed.  You will need to manually update the Phone Opt Out, Email Opt Out and Text Opt-In fields based on Contact's preferences.

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